Frequently Asked Questions
Find answers to common questions about the STEP STRG patella knee support strap, including fit, how to wear it, everyday use, delivery, returns and product care.
What is a patella knee strap?
A patella knee strap is worn just below the kneecap and is designed to provide focused support around the patellar tendon while leaving most of the knee uncovered.
Where should I wear STEP STRG?
Position the strap just below the kneecap, over the upper part of the shin. The silicone support pad should sit comfortably below the kneecap rather than directly over it.
How tight should the strap be?
It should feel secure and supportive without feeling excessively tight. You should still be able to move your knee comfortably. Adjust the fastening until the fit feels supportive for your activity.
Can I wear STEP STRG for walking and stairs?
Yes. STEP STRG is designed for everyday movement including walking, stairs, commuting, shopping and longer periods on your feet.
Can I wear it while exercising?
Yes. It can be worn during gym sessions, running and other activities where additional support below the kneecap is wanted.
How is STEP STRG different from a full knee sleeve?
A knee sleeve covers much more of the knee and usually provides broader compression. STEP STRG provides focused support below the kneecap with less material around the joint.
What makes STEP STRG different from ordinary patella straps?
STEP STRG combines targeted support with an adjustable fit, genuine cowhide exterior, silicone support pad and a lightweight low profile design.
Does STEP STRG come in different sizes?
STEP STRG uses an adjustable fit designed to accommodate a range of knee sizes.
What colours are available?
STEP STRG is available in Black and Tan.
How do I care for my STEP STRG strap?
Because the outer material is genuine cowhide, avoid machine washing or soaking the strap. Wipe it gently with a soft slightly damp cloth and allow it to air dry naturally.
How long does delivery take?
Orders are sent using tracked delivery. Current delivery information and estimated times can be found on our Shipping & Delivery page.
Can I return my order?
Yes. STEP STRG offers a 90 day money back guarantee. Full details are available on our Returns, Refunds & Exchanges page.
How can I contact STEP STRG?
You can contact our customer support team at hello@stepstrg.com.